These Terms & Conditions apply to all products and services supplied by Fruidel Office Groceries Ltd (“Fruidel”, “we”, “us”, “our”).
By placing an order, receiving a delivery, or continuing to receive services after the effective date, you agree to be bound by these Terms.
Fruit Boxes
Classic & Essential Boxes
Each box contains a selection of 5 fruit varieties at any given time:
Seasonal Boxes
Contain a selection of 6 fruit varieties:
Fruit baskets cannot be customised due to production line processes.
Other Products
Fruidel also supplies milk, snack products, and other recurring grocery items, either alone or in combination with fruit.
Quality Standard
Fruidel takes great care to supply fresh, high-quality products. Natural variation in produce is unavoidable.
Notification Window
Any quality issue must be reported within 24 hours of delivery by contacting us. Claims submitted outside this timeframe will not be accepted.
Evidence Requirement
Clear photographic evidence of the affected product must be provided. Fruidel reserves the right to request further information where required.
Assessment & Resolution
All quality claims are reviewed by Fruidel. Where a claim is accepted, Fruidel may, at its discretion:
Scope of Claims
Credits or replacements apply only to the affected items, not the full delivery, unless otherwise agreed in writing.
Exclusions
No credit or replacement will be issued for:
Repeat Claims
Fruidel reserves the right to restrict or refuse quality claims where there is evidence of repeated, excessive, or unreasonable claims.
Fruidel’s decision on quality claims is final.
Reusable Baskets
Replacement Charges
Customers unable to return baskets consistently may be required to move to boxed deliveries.
Reusable Boxes
Reusable boxes supplied as part of our Box service must also be returned on the next delivery to support sustainability objectives.
Fruidel operates a Customer Relationship Management (CRM) system to manage orders, deliveries, changes, and billing.
Prices are agreed in writing at sign-up and detailed on the order form.
Customers will be notified in advance of any pricing changes.
Late Payment
A late payment fee of £35 + VAT may be applied, starting two days after any billing dispute is resolved.
Payment Method
Direct Debit is the Company’s preferred and default payment method.
Invoice Payments
Customers who choose not to pay by Direct Debit may pay by invoice, subject to the conditions below.
Administration Fee
A £5 monthly administration fee will apply to accounts not paying by Direct Debit. This fee reflects additional costs associated with manual invoice processing, payment reconciliation, and credit control.
Payment Terms
Invoice payments must be settled within 7 days unless otherwise agreed in writing. Failure to pay within agreed terms may result in suspension of services until the account is brought up to date.
Some deliveries are fulfilled by approved third-party partners.
Fruidel does not deliver on Bank Holidays or during the Christmas closure period.
During Bank Holiday weeks, deliveries are automatically adjusted as follows:
Where a Bank Holiday falls on a Friday, deliveries may occur one day earlier
Fruidel proudly supports the Fareshare Christmas Appeal.
Scope
These cancellation terms apply to all products and services supplied by Fruidel, including fruit, milk, snack products, and any recurring deliveries, whether supplied alone or in combination.
Notice Periods
Cancellation requests must be submitted in writing or via the CRM.
Submission of a cancellation request does not constitute immediate termination.
No order amendments, reductions, or pauses are permitted during the notice period.
Customer data is processed in accordance with UK GDPR and Fruidel’s Privacy Policy. System records may be retained for operational, billing, and legal purposes.
Fruidel expressly rejects any terms or conditions proposed by the customer that differ from, add to, or conflict with these Terms & Conditions.
Any such customer terms shall be null and void unless expressly agreed in writing and signed by a Director of Fruidel.
These Terms & Conditions shall govern exclusively and override any contradictory, additional, or implied terms supplied by the customer, regardless of timing, format, or method of delivery.
This includes, without limitation, any terms contained within:
Performance of services, acceptance of orders, or continued supply by Fruidel does not constitute acceptance of any customer terms.
These terms constitute the entire agreement between Fruidel and the customer and supersede all prior agreements, assurances, or communications.
For any questions or concerns, please contact us or call 0330 202 1200